Agent upgrade from 3.2 SP3 to ZEN 6.5 causes applications to uninstall

  • 10096859
  • NOVL101263
  • 04-Mar-2005
  • 27-Sep-2005

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Fact

Novell ZENworks 6.5 Desktop Management - ZfD6.5

Novell ZENworks for Desktops 3.2

Novell Application Launcher (NAL)

Symptom

Agent upgrade from 3.2 SP3 to ZEN 6.5 causes applications to uninstall

Application are uninstalling, even if the 'Enable Uninstall' option is unchecked

Cause

When the Pre-Install option is checked on the application prior to updating the workstation to the ZEN 6.5 Management Agent, the application will uninstall.

Workaround: Disable Pre-Install option prior to updating to ZEN 6.5.

The problem also happens when the application has been disassociated prior to the upgrade of the ZEN 6.5 Management Agent. After the upgrade, the application may uninstall immediately or several days after.  Currently, there are no known workaround to this issue.

Fix

Fixed in ZENworks 6.5 SP2