ZEN 6.5 Inventory scanner crashes.

  • 10096295
  • NOVL100669
  • 21-Jan-2005
  • 13-Dec-2005

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Fact

Novell ZENworks 6.5 Desktop Management - ZfD6.5

Symptom

ZEN 6.5 Inventory scanner crashes.

Error: "ZENworks Desktop Management Agent Inventory Scanner has encountered a problem and needs to close".

Error Signature szAppName " ZfDInvScanner.exe szAppVer : 6.5.0.4

Error Signature szModName " ZfDInvScanner.exe szModVer : 6.5.0.4 offset : 00043e90

Fix

Fixed in ZFDAgent.msi dated 4 Feb 2005 version 6.5.84.50204 or newer found at Novell Support

Another workaround can be made by excluding the Temporary Internet Files directory in a Software Dictionary Rule, "Exclude Local Directories" Also make note to add Disk Usage section Customizing the Software Inventory Information to be scanned in ZENworks 6.5

Note

In one case, the issue still occured inspite of the exclusion workaround and using the ZFDAGENT.MSI from ZEN65_SP1 for some LAPTOP machines.  Installing the ZFDAGENT.MSI from ZEN65_SP2 fixed the issue in this case.

Obtain buffer log output from dbwin32.exe to determine the cause of the error.