Token Failed Execution opening GWI file

  • 10095615
  • NOVL99929
  • 29-Nov-2004
  • 29-Nov-2004

Fact

Novell GroupWise 6.5

Novell GroupWise 6

Novell GroupWise 5.5

Novell GroupWise 5.2

Symptom

Token Failed Execution opening GWI file

Using Win95 and the 32-bit client for GroupWise 5.2, customer was attempting to archive mail and appointments by dragging items from his GroupWise mailbox to a Zip drive. Dragging a message (mail, appt., note, task) to a local drive creates a *.GWI (GroupWise Item) file on the destination drive with the same title as the subject of the message. For example, an appointment entitled "Meeting with Bob" which is dragged to a local drive shows up in Windows 95 as "Meeting with Bob.GWI" Double-clicking on that file will launch the GroupWise client (if not already running) and open the original message.

After dragging the message to the local drive, the customer deleted the original message from his GW mailbox, believing it was archived on the Zip drive. Later, when double-clicking on *.GWI files, some opened correctly and some generated an error in the GroupWise client-- "Token Failed Execution."

Fix

Dragging the file to a local drive does NOT archive the message. Instead, it copies the message header information to the local drive, and double-clicking the file will attempt to open the message from the GroupWise mailbox.

If the user has deleted the message from his mailbox AND it has been emptied from his trash, GroupWise cannot find the correct message and will generate a "Token Failed Execution" error. Files which opened correctly still had a corresponding message somewhere in the user's mailbox or trash.

Users wanting to save mail permanently should (in the GroupWise client) highlight the messages to be saved and select Actions>Archive.

Fact

Was KB 2939190