Client32 Provider (Netware Services) is removed from the Provider Order

  • 10094690
  • NOVL98975
  • 21-Sep-2004
  • 03-Dec-2004

Archived Content: This information is no longer maintained and is provided 'as is' for your convenience.

Fact

Novell ZENworks 6.5 Desktop Management - ZfD6.5

Novell ZENworks Management Agent + Client

Symptom

Client32 Provider (Netware Services) is removed from the Provider Order

Unable to map drives to Netware servers after installing the ZFD6.5 Agent

Cause

This will only happen if you have installed the ZFD6.5 Agent first and then the Novell Client. The uninstall process of the old agent when running the installation of the new agent removes the Netware Services Provider from:

HKLM\System\CurrentControlSet\Control\NetworkProvider  Value: Order

The Order value should be "NetwareWorkstation,NCredMgr,RDPNP,LanmanWorkstation,WebClient,hgfs" but ends up being "NetwareWorkstationRDPNP,LanmanWorkstation,WebClient,hgfs"  after the installation of the ZFD6.5 Agent. If you notice there is a comma missing between the NetwareWorkstation and RDPNP.

Fix

Fixed in ZFDAgent.msi dated 5 Nov 2004 or in zfd65u2.exe or newer at Novell Product Support