Remote Control fails after ZfD 6.5 upgrade

  • 10094325
  • NOVL98559
  • 25-Aug-2004
  • 15-Feb-2005

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Fact

Novell ZENworks 6.5 Desktop Management - ZfD6.5

Novell ZENworks Remote Management

Symptom

Remote Control fails after ZfD 6.5 upgrade

Error "1899: Connection terminated at the other side "

Error "1853: The connection with the Remote Management Agent is terminated.  The Remote Management Agent may be down or the machine may have been rebooted."

Console log file (location in ConsoleOne\1.2\bin\zen\rclaunch\rmerrorlog0.txt): "CRITICAL : CONSOLE > Authentication Failed: returning -52".

Cause

This is caused by the Full Name attribute of the remote operator's user object.  In ZfD 6.5, the Full Name attribute of the ConsoleOne user is used when prompting the target machine's user for permission, and while displaying the remote operators name during a Remote Control session.  In some cases, the Full Name attribute is returning an invalid character, even though it appears as having not been defined.

Fix

To workaround this issue, define the Full Name attribute on the user object that is logged in on the Console machine, or delete the Full Name attribute from the object altogether.

This is fixed in Support Pack 1 for ZENworks 6.5 Desktop Management