Archived Content: This information is no longer maintained and is provided 'as is' for your convenience.
Novell GroupWise 5.5
Novell GroupWise 6.5
POA reporting 8201 errors on message and user databases
Error: "8201- access to file has been denied"
Choosing OK lets them into GroupWise
Error: User <user id> not found
Poor GroupWise Client performance
Error occurs when user is logging into GroupWise
New users do not show up in address book
New users cannot access their mailbox
There is a Deny Write under Monitor - File Open/Lock Activity - WPHOST.DB
When Monitor shows a DENY WRITE=1 the file is locked and GroupWise cannot write to it. The displayed connection to the file must be resolved in order to alleviate the 8201 errors
In other words, as long as a GroupWise file displays a Deny Write=1, GroupWise does not have access to write to the file. Since GroupWise does not place Deny Write statuses on our files, whatever application is causing the Deny Write needs to "let go" of the file in question. In some situations, this may mean downing the file server. The most common causes of a Deny Write=1 are usually caused by either backup software, or virus protect software. The Macintosh Stuff-it program can also cause a Deny Write on the WPHOST.DB
In another situation the problem was due to the backup program. This customer was using Veritas 4.5 as their backup solution. They didn't realize it at the first, but the companies backup teams backups were failing. Due to the failure the backup team was trying to backup the databases during the day (in the mornings). The backup program was locking the groupwise databases when trying to back them up.
Make sure backup software is not running during production hours. Sometimes Open File Agents can lock onto databases so make sure they are not running during production hours. The GWTSA might be better solution.
Determine what is putting the deny write on the WPHOST.DB.
NOTE- This can also occur when the USERxx.DB file is being accessed. For instance, a backup program could have the file locked.