Support Portals Update 2021

In early 2021 Micro Focus will launch:

• New Software Licenses and Downloads (SLD) portal for product and license delivery
• New Support Portal

These will replace the following existing portals:

• SupportLine
• Micro Focus Customer Center and Micro Focus Downloads
• NetIQ Customer Center and dl.netiq.com
• GWAVA Customer Center
• Attachmate My Support and Attachmate Downloads

The new portals will provide the foundation for Micro Focus Support and will allow us to focus our resources to serve customers’ needs most effectively.

Key Questions

Will my login change?

Access control for the new portals will be powered by Access Manager™, so you can use the same login credentials across many Micro Focus websites.

• If you have already registered on Community or use an existing Customer Center portal, your login will not change.
  
  
• If you are a SupportLine or Attachmate user, you may need to create a new account. If you are not already registered on the Community, we encourage you to do so now using the same email address associated with your exisiting portal access. This will get you setup with the credentials you need for the new portals when they are ready and give you the immediate benefit of engaging with other users in the Community Forums.

What about accessing my cases and products?

Our intention is to provide you with the same access to Support cases, downloads, and licenses as you have in existing portals.

Access to cases will be managed in the Support Portal and access to downloads and licenses will be managed in the Software Licenses and Downloads portal. Customer administrators will have the ability to manage user access (similar to existing Admin users in Customer Center or Primary Support Contacts for Attachmate).

What about my case history?

Support cases created since 1 November 2016 and open cases will be migrated.

Where can I learn more?

Continue checking Support Help for more detailed information coming soon.